• support@touchstone.hosting

Terms of Service and Conditions of Touchstone Solutions Pvt Ltd (TOUCHSTONE.HOSTING)

All services provided by Touchstone.hosting may only be used for lawful purposes. The customer agrees to indemnify and hold harmless Touchstone.hosting from any claims resulting from the use of our services. Touchstone.hosting is dedicated to providing an all-round top quality service. The terms and conditions which follow are necessary to ensure that we may continue to provide the best possible service to all of our customers whilst at the same time fulfilling our legal and ethical responsibilities.

Failure to follow any term or condition will be grounds for immediate account deactivation without notice. Touchstone.hosting will be the sole arbiter as to what constitutes a violation of any of these provisions. Activity which results in the suspension or deactivation of an account will result in a forfeiture of all fees paid. Complaints made regarding abuses of an account will be investigated and if found guilty will be grounds for immediate suspension.

Although we try to maintain a very high service availability, the services provided by Touchstone.hosting are not designed for mission critical use, and should not be used for such purposes unless there is a written confirmation from us.

To report suspected abuses or any violations of these policies, please contact us by sending a mail to support@Touchstone.hosting.

Cancellation, Termination & Refund Policy

Customers are allowed to cancel and terminate their account any time by a request through ticket system or e-mail to support@Touchstone.hosting. Request has to come from e-mail ID provided in customer account with us. Refund will be provided only in a case-to-case basis. No refund will be provided in case of below mentioned service categories purchase. Customer can use those services till the current subscription term ends.

Refund will be processed in the original mode of payment, which will be credited within 10 working days

Domain name registration
SSL Certificates
Website and Servers Maintenance Charges
Fully Managed Services
Any License costs
Non-paid services will be terminated after 1 days from expiry date. No data or backups will be retained or provided after a service is terminated. In case of data or backup is required by customer, it should be requested prior to service expiry through support ticket or e-mail to support@Touchstone.hosting.

What are Cookies?

A cookie is a piece of data stored on the user's computer tied to information about the user. We may use both session ID cookies and persistent cookies. For session ID cookies, once you close your browser or log out, the cookie terminates and is erased. A persistent cookie is a small text file stored on your computer's hard drive for an extended period of time.

Your browser's help file contains information and instructions for removing persistent cookies. Session ID cookies may be used by Touchstone.hosting to track user preferences while the user is using our Services. They also help to minimize load times and save on server processing. Persistent cookies may be used by Touchstone.hosting to store whether, for example, you want your password remembered or not, and other information. Cookies used on Touchstone.hosting websites do not contain personally identifiable information.

Illegal Usage

Touchstone.hosting servers may be used for lawful purposes only. Transmission, storage, or distribution of any information, data or material in violation of any applicable law or regulation is prohibited. This includes, but is not limited to: copyrighted material, trademark, trade secret or other intellectual property right used without proper authorization, and material that is obscene, defamatory, constitutes an illegal threat, or violates export control laws. Examples of non-acceptable content or links: Pirated software, Hackers programs or archives, Warez sites, MP3, and IRC bots. The subscriber to a Touchstone.hosting service agrees to indemnify and hold harmless Touchstone.hosting from any claims resulting from the use of the service that damages the subscriber or any other party.
Touchstone.hosting will be the sole arbiter as to what constitutes a violation of this provision.

Service Level Agreement (SLA)

Touchstone.hosting guarantees network uptime 99.99% on an annual base for all cloud cPanel hosting packages and 99.9% for shared hosting, with the exception of scheduled maintenance operations including any DDOS attacks and emergency server restarts or hardware failure fixed under 1 hour. Kindly note that any claims should be done within 14 days of the issue by raising a support ticket with the date and time of the issue.

In the event such level of service is not provided, we will provide free hosting as determined in the chart below. There will not be any refund for the following products and services: domain name registration, software licenses, IP address charges, set up fees, SSL certificate fees, and other services which are unrelated to uptime.

99.99% to 99.90% will extend the same hosting package for 1 month for Free
99.90% to 95% will extend the same hosting package for 2 months for Free (1 month for shared hosting)
95% or below % will extend the same hosting package for 6 months for Free

Adult Content

Adult Content is not allowed.


Violations of system or network security are prohibited, and may result in criminal and civil liability. Examples include, but are not limited to the following: Unauthorized access, use, probe, or scan of a systems security or authentication measures, data or traffic. Interference with service to any user, host or network including, without limitation, mail bombing, flooding, deliberate attempts to overload a system and broadcast attacks. Forging of any TCP-IP packet header or any part of the header information in an email or a newsgroup posting.

Chat Rooms and IRC

Touchstone.hosting does not provide nor allow chat room's on shared hosting environments and does not allow IRC or IRC bots to be operated on our servers.

Background Running Programs

Touchstone.hosting does not allow background Daemons such as IRC bots; eggdrop; BitchX; XiRCON; and any other program that interferes with normal server operation.


Touchstone.hosting is NOT responsible for lost data, time, income or any other resource due to faulty backups or non-existent backups. Please always backup your own data for fault tolerance and redundancy. Kindly note we do take backups of servers and may help restoring it back, but we CANNOT guarantee on backups.

Client Responsibility

Clients should always keep accurate contact information in their customer account with us especially correct E-mail ID to contact you. Filure to keep correct contact infomation will result in non-receipt of communications from us. We may take appropriate actions regaring accounts with inaccurate contact information. The client is responsible for all activity originating from the account unless proven to be a victim of outside hacking or address forgery. The client is responsible for securing their username/password. The client assumes responsibility for all material on their site that may be put on by a third party (such as the usage of Free For All links pages). The client agrees that he or she has the necessary knowledge to create and maintain their web space. Client agrees that it is not the responsibility of Touchstone.hosting to provide this knowledge or support outside matter specific to Touchstone.hosting servers. Touchstone.hosting will not liable for any issues that may arise due to web site or web applications got hacked. Customers are responsible to implement proper security and occssional patching of their web application to keep the application securely hosted.

UCE (Unsolicited Commerce Email) - SPAM

Spamming, or the sending of mass unsolicited email, from or through a Touchstone.hosting server or using an email address that is maintained on a Touchstone.hosting machine is STRICTLY prohibited. Email us to find the limits and guidelines of mail usage. Touchstone.hosting will be the sole arbiter as to what constitutes a violation of this provision. If you engage in any of the foregoing activities using the service of another ISP or IPP, but channeling activities through a Touchstone.hosting server as a maildrop for responses, you are in violation. Violators accounts will be terminated without notice.

Maintenance of Information

The information provided to Touchstone.hosting is saved indefinitely and may be stored on one or more databases directly or indirectly maintained by Touchstone.hosting. Touchstone.hosting employs industry standard security measures to protect the confidentiality of the information.

While we cannot guarantee that loss, misuse or alteration to data will not occur; we make every effort to prevent such occurrences. Any other particularly sensitive information, such as credit card numbers collected for commercial transactions, is encrypted prior to transmission by you to Touchstone.hosting.

Server Resource Usage limitations

User may not:
1) Use 25% or more of system resources for longer than 90 seconds. There are numerous activities that could cause such problems; these include: CGI scripts, FTP, PHP, HTTP, etc.
2) Run stand-alone, unattended server-side processes at any point in time on the server. This includes any and all daemons, such as IRCD.
3) Run any type of web spider or indexer (including Google Cash / AdSpy) on shared servers.
4) Run any software that interfaces with an IRC (Internet Relay Chat) network.
5) Run any bit torrent application, tracker, or client. You may link to legal torrents off-site, but may not host or store them on our shared servers.
6) Participate in any file-sharing/peer-to-peer activities
7) Run any gaming servers such as counter-strike, half-life, battlefield1942, etc
8) Run cron entries with intervals of less than 15 minutes.
9) Run any MySQL queries longer than 15 seconds. MySQL tables should be indexed appropriately.
10) When using PHP include functions for including a local file, include the local file rather than the URL. Instead of include("http://yourdomain.com/include.php") use include("include.php")
11) To help reduce usage, do not force html to handle server-side code (like php and shtml).
12) Only use https protocol when necessary; encrypting and decrypting communications is noticeably more CPU-intensive than unencrypted communications.

Multimedia Files

Multimedia files are defined as any graphics, audio, and video files. Touchstone.hosting Web Hosting accounts are not to be used for the purposes of distributing and storing unusual amount of multimedia files. Any Web site whose disk space usage for storing the multimedia files exceed 70% of its total usage in limited shared hosting account and more than 2GB space in case of unlimited or large shared hosting accounts, either in terms of total size or number of files, will be deemed to be using unusual amount of multimedia files.

Using our hosting accounts for storing

We do only allow our hosting accounts for website files/databases and email storage related to your website. You should use for storing anything that are not requied your website, should not be used as backup storage facilities. we do not allow storing any file larger then 10MB including zip files and Number of Files/Inodes Limit should not cross 250,000, if we find any such file we will remove without warning.

Domain Names

We do not provide refund for registered domains paid by customer. In case of renaming a registered domain, it can be done upto 4 days from registration. To rename a domain, customer has to pay 50% registration cost as charge additional to whatever amount he/she has paid for registering domain. A registered domain can be deleted upto 4 days from registration. After this period, it will continue to be a registered domain till the current registration period ends. Touchstone.hosting will take necessary steps to register domain names on behalf of the client when requested. However, clients are responsible for renewing their domain names. It is customer's responsibility to provide us a working e-mail ID and phone number where we can send reminders and notifications. Customer has to verify and keep updated contact informations to receive notifications and reminders in time. Touchstone.hosting does not take responsibility for failing to renew domain names. If your domain name was registered via our company, you must check and take appropriate actions to renew a domain that is about to expire. We do not handle renewals unless specifically asked for by contacting us.

To open a domain reseller account and keep it active, you should have at least 10 domains managed by you or needs to have minimum Rs 10,000.00 as total domain fund receipts in your reseller account annually. You need to manage your domain reseller account and domains yourself. If you are failing to meet any of these conditions, special reseller rates won't be applicable and we will charge regular customer rates for domains.

Actions Taken By Touchstone.hosting

Failure by a customer to meet or follow any of the above policies/terms is grounds for account deactivation. Touchstone.hosting will be the sole arbiter as to what constitutes a violation of the Acceptable Usage Policy. Touchstone.hosting reserves the right to remove any account without prior notice.

When Touchstone.hosting becomes aware of an alleged violation of its Acceptable Usage Policy, Touchstone.hosting will initiate an investigation. During the investigation, Touchstone.hosting may restrict a customer's access in order to prevent further potentially unauthorized activity. Depending on the severity of the violation, Touchstone.hosting may, at its sole discretion, restrict, suspend, or terminate a customer's web hosting account and/or pursue other civil remedies. If such violation is a criminal offense, Touchstone.hosting will notify the appropriate law enforcement authorities of such violation.

Touchstone.hosting customers agree to indemnify and hold harmless Touchstone.hosting from any claims resulting from the use of our services that damages them or any other party. The service provided by Touchstone.hosting on an as is, as available basis without warranties of any kind, either express or implied, including, but not limited to, warranties of merchantability, fitness for a particular purpose or non-infringement. Touchstone.hosting expressly disclaims any representation or warranty that the service provided by Touchstone.hosting will be error-free, secure or uninterrupted. No oral advice or written information given by Touchstone.hosting, its employees, licensors or the like, will create a warranty; nor may you rely on any such information or advice. Touchstone.hosting and its partners and suppliers will not be liable for any cost or damage arising either directly or indirectly from any transaction or use of the service.


Touchstone.hosting reserves the right to add, delete, or modify any provision of this Policy at any time without notice.

Refusal Of Service

We reserve the right to refuse, cancel, or suspend service at our sole discretion within human reason. Services of any abusing customers will be terminated without any notice, no refunds or service credits will be provided for such termination of services.

Force Majeure

Neither party shall lose any rights hereunder or be liable to the other party for damages or losses on account of failure of performance by the defaulting party if the failure is occasioned by any occurrence or contingency beyond its reasonable control, including war, strike, fire, Act of God, earthquake, flood, lockout, embargo, governmental acts or orders or restrictions, failure of suppliers, or any other reason where failure to perform is beyond the reasonable control of the nonperforming party; provided that such party shall use commercially reasonable efforts to promptly mitigate any damages or losses.